Level Up Gaming purchases most games, consoles & electronics, please ensure the product described to our customer service representative represents the true condition of the item. This includes the product specification and physical condition.

Yes, we do have a dedicated grading criterion page that provides detailed information about how we assess the condition and quality of items we purchase. Our grading criterion is designed to offer transparency and clarity, ensuring both our customers and sellers have a clear understanding of our evaluation process.

Games Console - Grade A:

• The console has full functionality, all ports are free of corrosion and liquid damage.
• The console is not modified in any way, not jailbroken, adapted, or banned.
• Controller included is genuine with light signs of use.
• Power supply is genuine and fully functional.
• There are less than 3 scuffs around the console with minimal signs of use.

Games Console - Grade B:

• The console has full functionality, all ports are free of corrosion and liquid damage.
• The console is not modified in any way, not jailbroken, adapted, or banned.
• There are signs of deep scratches and some noticeable wear around the casing of the console.
• There are signs of deep scratches and some noticeable wear around the casing of the controller.

Games Console - Grade Faulty:

• Doesn’t power on
• No sound
• Faulty battery
• Faulty buttons
• Excessive scratches, dents, or cracks
• Corrupt hard drive or software issues
• Faulty eject tray
• Overheating issues
• Faulty hardware
• We will not purchase your faulty console if there are missing internal components.

Handheld Console - Grade A:

• The console has full functionality, all ports are free of corrosion and liquid damage.
• The console is not modified in any way, not jailbroken, adapted, or banned.
• Controller included is genuine with light signs of use. (Joy cons must be genuine and complete with wrist wraps, no third-party controllers).
• Power supply is genuine and fully functional.
• Official docking station with all required leads.

Handheld Console - Grade B:

• The console has full functionality, all ports are free of corrosion and liquid damage.
• The console is not modified in any way, not jailbroken, adapted, or banned.
• Controller included is genuine with heavier signs of use. (Joy cons must be genuine and complete with wrist wraps, no third-party controllers).
• Power supply is genuine and fully functional.
• Official docking station with all required leads.

Handheld Console - Grade Faulty:

• Doesn’t power on
• No sound
• Faulty battery
• Faulty buttons
• Excessive scratches, dents, or cracks
• Corrupt hard drive or software issues
• Faulty eject tray
• Overheating issues
• Faulty hardware
• User can feel scratches on the screen. (Damage present on the screen, including cracked glass, warped screen, no image on screen, dead pixels).
• Not reading games
• Connectivity issues (no connectivity to docking station, joy con controllers or Wi-Fi, no output to tv screen).
• Faulty HDMI port
• Missing components (buttons, controllers, screws, covers, docking station or power supply). - Poor battery health