Privacy Policy
Level Up Gaming understands the importance of being transparent with all customers. This detailed privacy policy has been constructed to explain how your details are used and what control you have over your data.
Level Up Gaming Limited (referred to as we or us in the policy) Company number 11643952, incorporated in England & Wales, uses and is responsible for certain personal information about you, following General Data Protection regulation. As part of providing our service we may share your personal information with our business partners on a need-to-know basis but will never be shared nor will be available on our network for general use.
A data controller is a person or entity that determines the purposes and means of processing personal data. In this case, the data controller for Level Up Gaming Limited is Level Up Gaming Limited itself, responsible for making decisions about how customer personal data is collected, used, and protected.
Level Up Gaming Limited may collect customer data in the following ways: Only collect the personal data that is necessary for the purpose it is being collected for. This may include name, contact information, and details about the games console or electronics being collected.
At Level Up Gaming Limited, we strive to provide a secure and user-friendly website for our customers to
request collection services for their gaming gadgets and electronics. However, we are unable to control who
accesses our website and we cannot guarantee that only individuals of a legal age to provide consent for the
collection of their personal data will use our site.
In order to comply with GDPR regulations, we have implemented strict age verification procedures to ensure
that we only collect personal data from individuals who are legally allowed to provide their consent. During
the registration process, customers are required to provide their date of birth, and we may also verify
their age through government-issued identification.
Please be aware that by using our website, you confirm that you are of legal age to provide your consent for
the collection, processing, and storage of your personal data. If you are under the age of 16 (or the higher
age requirement specified by local laws), please do not use our website.
If we become aware that personal data has been collected from an individual who is under the legal age to
provide their consent, we will take appropriate measures to delete that data as soon as possible.
We appreciate your cooperation in helping us maintain compliance with GDPR regulations and ensure that we
only collect personal data from individuals who are legally allowed to provide their consent.
This is applicable to the following domains in the UK region:
- www.levelupgamingonline.co.uk
- www.levelupgamingonline.com
- www.lvlupnow.co.uk
Level Up Gaming may share customer information for litigation and legal reasons if it is required by a court
or government agency. We will comply with these requests while also protecting the privacy of our customers
and ensuring that only the minimum amount of data necessary is disclosed.
As part of ensuring customer payment details are not being used without their consent, we will verify the
customer’s identity prior to processing a payment. This may involve asking for additional information, such
as a billing address or phone number, or using two-factor authentication methods. We may also use trusted
third-party service, through the financial institution, through credit bureau reports, and through fraud
detection tools. By accepting these terms, you consent for these checks being made.
We may use customer personal information for a variety of purposes, including providing the requested service or product, improving customer experience, sending promotional materials, performing research and analysis, complying with legal requirements, and detecting and preventing fraud. We may also use customer information for the reasons set below.
At Level Up Gaming, we take the privacy of our customers seriously and understand the importance of protecting their personal information. As such, we require explicit permission from our customers before accessing any data stored on their device. This means that when a customer uses our website or mobile application, they will be asked to grant certain permissions to allow us to access specific information. For example, we may ask for permission to access the device’s camera to scan a barcode or access the device’s storage to send images of items for resale.
It’s important to note that the customer has complete control over their data and can revoke their permission at any time. This can be done through the device’s settings, or by contacting our support team. We will always respect the customer’s choice and promptly stop accessing any data that they have revoked permission for. Additionally, we will always clearly explain what data we are accessing and why, so that our customers can make informed decisions about their privacy.
Revoking access to data on a mobile device can differ between device types and operating systems, as
each has its own unique security and privacy settings. As a result, limitations may arise in our
application when a customer revokes access to certain data, such as not being able to scan barcodes
which can affect the overall user experience.
Level Up Gaming Limited uses customer data in several ways to enhance their experience. One of these
ways is to track the customer’s location to help us dispatch a driver to collect their items. This
tracking is done in real-time, and only occurs when the customer initiates a collection request. It’s
important to note that this tracking is not continuous and can be revoked at any time through the
device’s privacy settings.
Another way we use customer data is by accessing their camera to capture images of the products they
wish to sell. This allows us to verify the condition and authenticity of the items, which is critical in
ensuring that our customers receive the best possible value for their items. We also use the customer’s
microphone to allow them to search for items using voice commands within the app. All these features
require explicit permission from the customer and can be revoked at any time through the device’s
privacy settings or by contacting our support team.
Level Up Gaming Limited uses the customer’s approximate location for dispatch purposes, which includes
pinpointing the closest driver to their location. Location services are active only during the time of
the booking and can be revoked by the customer at any time through their device’s privacy settings.
Revoking access to data on a mobile device can differ between device types and operating systems, as each
has its own unique security and privacy settings. As a result, limitations may arise in our application when
a customer revokes access to certain data, such as not being able to scan barcodes which can affect the
overall user experience.
Level Up Gaming Limited uses customer data in several ways to enhance their experience. One of these ways is
to track the customer’s location to help us dispatch a driver to collect their items. This tracking is done
in real-time, and only occurs when the customer initiates a collection request. It’s important to note that
this tracking is not continuous and can be revoked at any time through the device’s privacy settings.
Another way we use customer data is by accessing their camera to capture images of the products they wish to
sell. This allows us to verify the condition and authenticity of the items, which is critical in ensuring
that our customers receive the best possible value for their items. We also use the customer’s microphone to
allow them to search for items using voice commands within the app. All these features require explicit
permission from the customer and can be revoked at any time through the device’s privacy settings or by
contacting our support team.
Level Up Gaming Limited uses the customer’s approximate location for dispatch purposes, which includes
pinpointing the closest driver to their location. Location services are active only during the time of the
booking and can be revoked by the customer at any time through their device’s privacy settings.
Cookies are small text files stored on a user’s device by a website to remember preferences, track user behaviour, and provide a personalized experience. Level Up Gaming Limited uses “cookies” to collect information. The cookies policy can be found here .
Level Up Gaming Limited is committed to protecting the privacy of its customers and as such, does not sell any customer information to third-party agencies. This complies with the General Data Protection Regulation (GDPR) guideline which protects the personal data of individuals. However, Level Up Gaming Limited does not take responsibility for third-party websites or applications that are not directly controlled or operated by Level Up Gaming Limited. It is the customer’s responsibility to review the privacy policies of these third-party entities.
To enrich and perfect your online experience, Level Up Gaming uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the
visitor’s browser provides to the website each time the visitor returns. Level Up Gaming uses cookies to
help Level Up Gaming identify and track visitors, their usage of https://levelupgamingonline.co.uk
, and their website access preferences. Level Up Gaming visitors who do not wish to have cookies placed on
their computers should set their browsers to refuse cookies before using Level Up Gaming’s websites,
with the drawback that certain features of Level Up Gaming’s websites may not function properly without
the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and
agree to Level Up Gaming’s use of cookies.
Under GDPR guidelines, customers have the right to revoke access or can access their personal data at any time. To exercise this right, customers are required to contact Level Up Gaming Limited at privacy@lvlupnow.co.uk and provide as much information as possible. This enables Level Up Gaming Limited to accurately identify the customer’s data and process the request for revocation of access. By providing the necessary information, Level Up Gaming Limited can ensure that the customer’s personal data is protected, and their rights are upheld in accordance with GDPR regulations.
The data that may be useful to Level Up Gaming Limited for processing and fulfilling the customer’s service request could include the customer’s full name, address, contact number, email address, and tracking ID. This information helps the company to efficiently communicate with the customer, confirm their identity, and process their service request in a timely manner.
The customer should allow up to 30 working days for Level Up Gaming Limited to respond to their request. If Level Up Gaming Limited decides to refuse the request, a clear explanation will be provided to the customer. It is important to note that the customer must be of legal age to make the request. In the case where the customer is not of legal age, the guardian must approve the request for it to be processed.
Under the General Data Protection Regulation (GDPR), customers have the right to change or update their personal information. This right is also known as the “right to rectification”. Customers can request for their personal data to be updated if it is inaccurate, incomplete, or out-of-date. Level Up Gaming Limited will make the necessary changes to the customer’s personal information in a timely manner and in accordance with the GDPR guidelines. To exercise this right, customers are required to contact Level Up Gaming Limited at privacy@lvlupnow.co.uk and provide as much information as possible.
The customer should allow up to 30 working days for Level Up Gaming Limited to respond to their request. If Level Up Gaming Limited decides to refuse the request, a clear explanation will be provided to the customer. It is important to note that the customer must be of legal age to make the request. In the case where the customer is not of legal age, the guardian must approve the request for it to be processed.
For the customer to make changes to their personal information, they would need to provide valid evidence of their identity as the account holder, as well as evidence supporting the change of details. This is part of the verification process to ensure the accuracy and security of customer information.
Level Up Gaming Limited will retain customer data in accordance with legal requirements, including but not limited to HMRC tax purposes and the needs of law enforcement agencies. This helps to ensure compliance with applicable laws and regulations while also supporting any investigations or audits that may be necessary in the future.
Level Up Gaming Limited is committed to following the General Data Protection Regulation (GDPR) guidelines strictly, regardless of where it conducts business. This includes ensuring that all customer data is protected and treated with the utmost care, ensuring all data privacy laws are followed and adhered to, both domestically and internationally. We do not transfer your personal data outside the European Economic Area.
Please contact Level Up Gaming Limited at privacy@lvlupnow.co.uk Please allow up to 30 working days for Level Up Gaming Limited to respond to your request. By using the Level Up Gaming Limited website and services, customers agree to the terms outlined in this policy and acknowledge the collection, use, and storage of their personal data in accordance with the described purposes. Level Up Gaming Limited reserves the right to make changes to this policy at any time, and customers are encouraged to regularly review the policy to stay informed of any updates. This document was last updated on August 22, 2023
